Name * First Name Last Name Email * Phone Number * (###) ### #### Address including County * Address of the property where the solar panels were installed 1. Date solar panels were installed? * Exact date or estimate the month and year of completion 2. Date solar panels were operational? * Exact date or estimate the month and year of completion 3. What was your average electric bill BEFORE the solar panels were installed? * 4. What was your average electric bill AFTER the solar panels were installed? * 5. Did you sign the contract(s), or did someone else sign your name (forgery)? * 6. Did the solar company promise you a "tax refund"? If so how much? * 7. Did the solar company promise you a low, fixed-rate electric bill, or that your bill would be reduced to $__? * For example: ‘We promise you won’t pay more than $50 a month on your electric bill.’ 8. Did the solar company promise you a "buy back" program, where you could sell the surplus of electricity back to the electric company? * 9. Did the solar company promise you would retain power during power outages? If so, have you experienced a power outage? * 10. What other promises did the solar company make about the benefits of purchasing their solar panel system? 11. Did the solar company file a PTO (Permission to Operate) and received approval before the solar panels were declared operational? * (Also known as an 'Agreement for Interconnection and Parallel Operation of Distributed Generation') 12. Did anyone disclose a lien on the solar panels? * 13. Name of the sales representative and phone number 14. Was anyone else present during the sales pitch or when the contract was signed? (If yes, please provide their full names and their relationship to you.) * Family member, spouse, friend, or were you alone? 15. Did you continue making loan payments even though your solar system was not operational? If yes, for how many months? * 16. Did you complain to the loan company? If so, briefly describe your complaints. * 17. At what point did you realize you weren't receiving all the benefits that the solar company promised you? * (For example: when you received your first electric bill and realized it was not what the sales representative had promised. Please provide approximate month and year) 18. Is there anything else you would like us to know? Thank you for submitting your questionnaire. Please allow us 5-7 business days to thoroughly review your information. We will email you with the next steps once the review is complete. If you still need to submit any additional documents relevant to your case, please email them to admin@arnelllaw.com.